The warranty had a $100 deductible and cost $769 a year. So when Torine's AC died on May 5, he said he wasn't too concerned. He called for service, but the customer service representative couldn't find a repair company in his area, Torine said. "The warranty claims 'access to a trusted network of more than 40,000 pre screened service professionals,'" Torine said. "But not one in North Jersey?"The days would pass and Torine would call for updates, but the many customer service reps he spoke to couldn't find a company to do the work, he said. At times, he said, it wasn't clear what company was taking his calls.
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Avoid these guys. Their market is real estate agents, who use this to sell clients as protection for their new home. It isn't worth the paper it is written on. Do not allow a contract with them on the purchase of your new home find another company. I have tried to like this company because a friend of mine recommended it, but it is terrible. After our most recent experience we will likely be suing them. We live in the fastest growing city in US, but yet their first response is "we have no one in your area. " Then we call to get the claim "expedited," stay on hold for an hour or more and a week later get someone out. Sometimes the companies are good, mostly they are not. This last claim the company sent out a repair person who told AHS a repair was covered and then AHS made them send out a second technician who said it wasn't covered as per his instructions from his boss, AHS is their biggest customer. Find another company and make sure whoever you go with they guarantee that they have plenty of service providers in your area.