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Service provider comes back and tells us we “are getting a new AC unit”. Told us HWA will call us in 2 3 days once it goes through the authorization department. IT HAS BEEN 2 WEEKS AND OUR CLAIM IS STILL SITTING IN THE AUTHORIZATION DEPARTMENT!We have been calling HWA to check on the claim for almost a week and all they tell us is they are still waiting for information from the service provider. We have demanded to speak with someone from the authorization department or a supervisor. 4 different customer service representatives have promised that someone will call us back within 24 hours. Guess what?No one ever does!We have been suffering in 90 degree heat and had to spend more money on window units just so we can sleep at night. I call back on 7/23 as we could not pull our washer out on our own and decide now that we need to do the cash out and get someone who will remove the dishwasher for us. I'm told during a call in the morning that the dishwasher was already ordered and that I am stuck with this washer. I explain what has happened and the agent does not seem to understand and EVEN TELLS ME THAT THEY NEVER SEND EMAILS. Starts to insinuate that I am lying to her. I have the emails from the agent on 7/17.

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15. 5/21I sent them invoices. I called several times to check on everything, never received a callback. 6/1 I emailed and received an email back that Jacob had the paperwork and I would know by the end of the week and that the refund check can take 14 to 21 days to be sent. Many people tend to think that the only thing they need is a home insurance policy. They don't think about what insurance does and does not cover. Most insurance policies only cover issues relating to damage to the home. Those living in the Midwest often experience harsh winters that can cause pipes to freeze and bust inside the walls. An insurance company will pay for a repairman to come to the house and fix the problem without thinking about the other factors of the case. A broken pipe can cause water damage to the walls, lead to mold developing on the carpets and cause additional damage. A home warranty policy can cover the cost of all repairs needed on the home.